Frequently Asked Questions

IPTV (Internet Protocol Television) delivers live TV channels and on-demand content over the internet. With StreamVault 4K, you stream 27,000+ channels in 4K Ultra HD over any internet connection of 15 Mbps or higher.

We provide a streaming service technology. Customers are responsible for using the service in accordance with their local laws. We do not control or own the original broadcast rights for any content.

For HD streaming we recommend 10 Mbps. For 4K Ultra HD, 25 Mbps or higher. Fiber and most modern cable connections handle 4K comfortably.

PayPal, Visa, Mastercard, and cryptocurrency (Bitcoin). All payments are one-time — no recurring charges unless you renew.

Most subscriptions are activated within 5-15 minutes of payment confirmation. You receive credentials and a setup link by email.

Yes — plans range from 1 to 5 simultaneous device streams. Each device counts as one stream when active.

Yes. Contact us via WhatsApp (+1 (251) 332-0384) or Telegram (@digicustomer) and we'll send you trial credentials so you can test the service before subscribing.

Our Anti-Buffer™ 9.8 infrastructure uses multi-CDN failover. If you experience issues, our 24/7 support diagnoses your setup — usually a router/buffer cache fix resolves it instantly.

Yes. Subscriptions are one-time payments — there's nothing to cancel. You simply stop renewing.

Yes — we offer a 7-day money-back guarantee. If we can't deliver a stable streaming experience, you get refunded.

Smart TVs (Samsung, LG, Sony, etc.), Android phones and tablets, iPhone/iPad, Windows PC, MacOS, Amazon Fire Stick, Android TV boxes, MAG boxes, Enigma2/Dreambox, and most IPTV players.

Yes — you can become an IPTV reseller with wholesale credit packages from $350, a white-label panel and a 99.9% uptime SLA. You set your own prices and keep the margin.

Yes — refer a friend and you earn 1 month FREE for every friend who joins, while they get 10% off their first order.

Use the My Account page — enter your line username and password to see whether your line is active, when it expires, and your M3U link, or renew in one tap.

A VPN is not required to use StreamVault 4K. Some users prefer one for general privacy on public networks, but our service works on any standard home connection without one. If your ISP throttles streaming traffic, a VPN can sometimes improve stability.

These are the two ways to load IPTV into a player. An M3U URL is a single link containing your channel list; Xtream Codes uses a server URL plus a username and password. We provide both formats so your subscription works in TiviMate, IPTV Smarters, and every major player.

Buffering usually comes from internet speed, Wi-Fi signal, an overloaded player cache, or the provider's server. We recommend a wired connection or strong 5GHz Wi-Fi, at least 25 Mbps for 4K, and clearing your player cache. Our Anti-Buffer 9.8 multi-CDN routing handles the server side automatically.

Yes. On supported channels you get a 7-day Catch-Up window and a full Electronic Program Guide (EPG), so you can scroll the schedule and replay programs that already aired.

Yes. Samsung (Tizen) and LG (webOS) Smart TVs both run IPTV players from their app stores, or you can stream via a Fire Stick or Android box plugged into the TV. We send setup steps tailored to your exact model.

4K Ultra HD is delivered on premium channels and major live sporting events where the source signal supports it. Standard channels stream in HD or Full HD. Real 4K depends on the original broadcast — no provider can upscale every channel to genuine UHD.

It depends on your plan: from 1 up to 5 simultaneous streams. Each active device counts as one stream, so a 3-device plan lets three screens watch different channels at the same time.

Your access simply stops at the end of the paid period — there is nothing to cancel and no automatic charge. To continue, you renew before or after expiry and we reactivate the same credentials.